Trust & Transparency
Privacy Policy
Our Commitment
At Nank.ai, we take your privacy and the security of your personal information very seriously. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit our website or use our services. Nank.ai is committed to protecting your privacy and upholding stringent Canadian and global data protection standards.
1. What Information Do We Collect?
We collect information to provide better services to all our users. The types of information we collect include:
Website Usage Data
When you visit our website, we may collect technical information such as your IP address, browser type, device type, operating system, and pages visited to optimize website performance and user experience.
Account Information
When you create an account or register for our platform, we collect personal details including your full name, work email address, telephone number, company name, and job title.
Inquiries & Communications
When you submit online contact forms, request a demo, or communicate with us directly via email, we collect the details you provide to fulfill your request and respond effectively.
Analytics & Cookies
When you interact with our site, Nank.ai and authorized third parties (such as Google Analytics) may collect anonymized interaction data via cookies and similar tracking technologies.
For more information about cookies and how to manage or disable them, visit All About Cookies.
2. How Do We Use Your Personal Information?
Nank.ai does not sell or rent your personal information to third parties. We use information collected from users for the following core purposes:
Improving User Experience
We use information to deliver, maintain, personalize, and enhance our platform and compliance advisory services to meet your organizational needs.
Security & Diagnostic Optimization
We analyze user and traffic data to monitor security, prevent unauthorized access, evaluate page popularity, and diagnose technical problems.
Responding to Inquiries
We use your contact details to reply directly to inquiries, schedule compliance consultations, and provide customer support.
Important Updates & Communication
We communicate with you regarding service updates, regulatory compliance alerts, product enhancements, and administrative notifications.
3. Disclosure of Information & Analytics
We do not disclose personal information except in the limited scenarios outlined below:
- Analytics Providers: We use Google Analytics to understand website traffic patterns. You can review how Google handles data via the Google Privacy & Terms page, or opt out using the Google Analytics Opt-out Browser Add-on.
- Legal & Compliance Obligations: We may disclose information if required by applicable laws, subpoenas, warrants, or regulatory investigations, or to protect the rights, property, and safety of Nank.ai, our clients, or the public.
- Authorized Service Providers: Trusted third-party vendors who process data strictly on our behalf under contractual confidentiality obligations.
4. How We Protect Your Information
We implement robust technical and organizational security controls aligned with ISO/IEC 27001 and SOC 2 Type 2 standards:
- Encryption: All data transmitted to and from our website is encrypted in transit using modern Transport Layer Security (TLS/SSL).
- Access Control: Access to personal information is strictly restricted to authorized personnel who require access to fulfill specific operational duties (Principle of Least Privilege).
- Data Residency: We respect Canadian data sovereignty requirements (including PIPEDA, PHIPA, and Law 25), holding customer data securely within domestic boundaries.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy contractual commitments, or comply with statutory retention requirements under applicable law.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our legal duties, industry best practices, or operational procedures. Any revisions will be posted directly to this page with an updated revision date.
7. Contact Us
By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or privacy rights, please reach out to our team:
Have Questions About Your Privacy?
Our security and compliance team is available to assist with data access requests, privacy inquiries, and compliance assessments.